trygoods Store Return & Refund Policy

Return Window

At trygoods Store, we want you to feel confident about every purchase. We welcome returns submitted within 30 days of the delivery date. To qualify, returned items must be unused, unopened, and in their original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even outside the standard return window.

The following items cannot be returned:

• Merchandise designated as final sale (clearly identified as such at checkout)
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gifts, and physical gift cards
• Products damaged as a result of customer misuse, improper storage, or failure to follow the product's handling instructions
• Items sent back after the 30-day return window without prior written authorization from trygoods Store support

How to Initiate a Return

1. Send an email to our support team at service@trygoods.shop including your complete order number, the specific item(s) you would like to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial request.
2. Once we receive your request, our team will review it and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are returning so they are protected during transit, and write the issued RMA number clearly and legibly on the outside of the shipping package. Please do not write directly on the original product packaging.
4. Send the package to the return address included in your RMA confirmation email, using a shipping method that provides tracking.

Packages returned without a valid, active RMA number may be declined upon arrival or may encounter substantial processing delays. trygoods Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once trygoods Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photographic proof was provided upfront, refunds are issued within 1–2 business days of claim approval. Depending on your financial institution's processing times, please allow an additional 5–10 business days for the refunded amount to appear on your bank or card statement.

Original shipping charges are not refundable unless the return results from an error on our part (for example, we shipped an incorrect or damaged item). All refunds are issued directly by trygoods Store to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please reach out to us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Customers bear the cost of standard return shipping unless the item being returned is defective, was damaged in transit, or the issue stems from an error made by trygoods Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For any return caused by a trygoods Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, with no deductions from your refund.